Store regulations | Aldona Gaudyn | Online coaching

The store belongs to Aldona Gaudyn, who runs a registered business under the TowardsYou brand. You can contact me at any time by sending a message to the e-mail address kontakt@towardsyou.pl or by phone 502-202-625.

§ 1 Definitions

For the purposes of these Terms and Conditions, the following terms shall have the following meanings:

Terms and Conditions – these Terms and Conditions

Shop – an online store operating at the address https://towardsyou.pl

Customer – a natural person, a legal person or an organisational unit not being a legal person, which is granted legal capacity by special regulations, placing an Order within the Shop

Seller – Aldona Gaudyn, conducting a registered business activity under the name TowardsYou NIP: 665-266-07-25

Product – goods and services presented in the Shop intended for sale, including those produced and delivered in digital form available within the Shop, in particular psychotests or coaching. Products are sold for a fee, unless expressly stated otherwise.

Order Form – a form of the Shop by means of which the Client may place an Order and execute the Sales Agreement.

Order – an action, a declaration of the Client's will aimed directly at concluding the Product Sales Agreement with the Seller and performing the service for the Client, under the conditions specified in these Terms and Conditions.

Sales Agreement – a Product sales agreement concluded between the Seller and the Client through the Store.

Distance Agreement – an agreement concluded with the Client in the within the Store, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the włącznie.

PDF agreement (abbreviation for Portable Document Format) – a file format of the same name, developed by Adobe Systems.Act on Consumer Rights – the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended), hereinafter referred to as the Act.

The Civil Code – the Act of 23 April 1964 (Dz.U. No. 16, item 93, as amended), hereinafter referred to as the Civil Code.

Act on the Provision of Services by Electronic Means – the Act of 18 July 2002 on the Provision of Services by Electronic Means (Journal of Laws No. No. 144, item 1204, as amended), hereinafter referred to as UŚUDE.

2 General provisions
1. The Terms and Conditions describe the rules of operation of the online store operated as part of the https://towardsyou.pl website, owned by the Seller.2. Information about the Products provided on the Shop's websites, in particular their descriptions, technical parameters and prices, do not constitute an offer within the meaning of the Civil Code, but are only an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code.3. The rules of using the Online Store and the conditions for making purchases within it are specified in these Terms and Conditions.4. At any time, it is possible to contact the owner of the Shop by sending a message to the e-mail address kontakt@towardsyou.pl or by phone 502-202-625.5. The condition for using the Store and concluding the Sales Agreement is the acceptance of the provisions of these Terms and Conditions. By accepting it, the Client agrees to all provisions and undertakes to comply with them.
3 Services provided by electronic means1. Through the Shop, the Seller provides services to the Client by electronic means.2. The basic service provided electronically to the Client by the Seller is to enable the Client to place an order in the Shop leading to the conclusion of an agreement with the Seller. It is possible to place an order without the need to have a Customer Account in the Store.3. In order to ensure the security of the Client and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.4. The Seller takes steps to ensure that it functions fully correctly. The Client is entitled to inform the Seller of any irregularities or interruptions in the functioning of the Store.5. Any complaints related to the functioning of the Store may be submitted by the Client via e-mail to the e-mail address kontakt@towardsyou.pl. In the complaint, the Client should provide the name and surname, the Product to which it relates, e-mail address, as well as the type and date of the irregularity related to the functioning of the Store. The Seller will consider all complaints within 14 days of receiving the complaint and will inform the Client about its resolution to the e-mail address of the complainant.
4 Placing an order1. The Customer may place an order from the Store.
2. Placing an order is done by filling in the order form after adding the products of interest to the Client to the cart. In the form, it is necessary to provide the data necessary to complete the order. The condition for placing an order is the acceptance of the Terms and Conditions, which the Client should read in advance. In case of any doubts regarding the terms and conditions, the Client may contact the Seller.3. The order process ends with clicking on the order finalizing button. The Client receives information about the payment method in the Order Form. After the payment has been made, the agreement is considered to have been concluded between the Client and the Seller. Confirmation of the conclusion of the contract, in the form of a purchase confirmation, will be sent to the Client to the e-mail address provided in the order form.4. In the order form, the Client must provide real personal data. The Client is responsible for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Client has provided false data or when such data raises reasonable doubts of the Seller as to their correctness. In such a case, the Client will be informed by phone or e-mail about the Seller's doubts. In such a situation, the Client has the right to explain any circumstances related to the verification of the veracity of the data provided. In the absence of data allowing the Seller to contact the Customer, the Seller will provide any explanations after the Client has contacted the Client.5. The Client declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their veracity and correctness, although he has such a right in accordance with paragraph 4 above.6. Depending on the subject of the order, a specific type of agreement may be concluded between the Client and the Seller: o in the case of physical services – a sales agreement, o in the case of psychotheses and online services – a contract for the delivery of digital content.7. If the subject of the contract are products of different types at the same time, the submission of the contract leads to the conclusion of several contracts of a specific type corresponding to the subject of the contract.
5 Prices, payment methods1. The prices of the Products published on the Store's website are given in Polish zlotys, are gross prices and include all taxes required by applicable law.2. The Seller reserves the right to change the prices of the Products presented in the Store, introduce new Products, withdraw Products, carry out promotions and give discounts, as well as temporarily offer Products free of charge. The above right does not affect Orders that were placed before the effective date of any of the changes. The details and duration of each promotion are always included in the description of the Product in question.3. The duration of each promotion is limited. Discounts and promotions do not add up.4. The Client is obliged to make the payment within 2 working days from the date of receipt of the message confirming the acceptance of the order by the Seller.5. The order will be processed after the payment has been credited to the Seller's bank account within the deadlines specified in the Product descriptions.6. At the Client's request, the Seller issues an invoice. In such a situation, the Client should inform the Seller about it on the day of payment.
6 Execution of the order and form of delivery1. The commencement of the execution of the ordered product takes place after the total value of the order is credited to the Seller's bank account.2. The order processing time is counted from the moment of obtaining a positive payment authorization.3. Coaching, mentoring or coaching-mentoring sessions should take place within a month of paying for them. 4. Psychotests combined with their discussion should take place within one month from the moment the payment is credited.5. The Client has the right to change the date of the meeting twice, informing about it 24 hours in advance, to the address kontakt@towardsyou.pl. In the event that the Client fails to notify the Seller of the absence, cancels or postpones it less than 24 hours before the agreed date or fails to appear at the meeting, the Client bears the full costs of the missed session.6. A person taking part in psychotests will use tools provided for adults, unless the description of the Product says otherwise.7. Online development sessions take place via Google Meet, and stationary sessions in Poznań at 5 Milczańska Street or 27a.8 Winklera Street. The Seller undertakes to perform its services in a professional manner and with due diligence and in compliance with all ethical standards.9. All available methods of delivery or production of the ordered products are described on the Store's website and are presented to the Client at the stage of placing an order.10. In the case of placing an Order for electronic products, such as psychotests, access to the products is carried out immediately after the payment is credited to the Seller's account, but no later than within 3 working days from the moment the payment is credited. 11. In the case of offering physical products (meetings in a stationary form), the Seller determines the available methods of providing these services and they will be described on the Store's website and will be presented to the Client at the stage of placing an order and after placing it.
7 Warranty and complaints1. The Seller is obliged to provide the Client with the product and digital content free of defects.2. The seller is not responsible for the digital products for which it is an intermediary: Gallup surveys, DiSC, MTQ48, MTQPlus, MTQSport, and ILM72. 3. Details of the Seller's warranty for defects are regulated by the provisions of the Civil Code (Articles 556 – 576).
8 Withdrawal from the contract1. A Client who has concluded a distance agreement with the Seller has the right to withdraw from the agreement without giving a reason within 14 days from the date of taking possession of the purchased items (in the case of a sales agreement) or within 14 days from the date of concluding the agreement (in the case of a contract for the delivery of digital content). To meet the deadline, it is sufficient to send the statement before its expiry.2. The right of withdrawal does not apply to contracts for the supply of digital content, i.e. psychotheses and services that have already been performed. Psychotests are considered to be those for which the Client has already received an e-mail notification about the assignment of a test unit. A session with the Client that took place online or stationary is considered to be a service provided.3. The moment of commencement of the provision of the agreement for the provision of digital content is the delivery of an e-mail message to the Client with access to perform the psychotest.4. In order to withdraw from the contract, the Client must inform the Seller of his decision to withdraw from the contract by means of an unambiguous statement – for example, a letter sent by e-mail to the address kontakt@towardsyou.pl. The statement should include: Name and surname, document confirming the purchase (order and payment confirmation).5. In the event that a refund is required for a transaction made by the Client, the Seller will refund the payment using the same payment method used by the Client.6. The purchase cost will be refunded within 14 days from the date on which the Seller was informed of the Client's Withdrawal from the Agreement.

Intellectual Property Rights, License and Copyright1. The Seller hereby instructs the Client that the content contained in the Store, electronic products, online courses, digital content and textual, graphic and photographic materials included in physical products are protected by copyright.2. Unlawful distribution of the content or materials referred to in whole or in part referred to in paragraph 1 above will constitute copyright infringement and may result in criminal or civil liability.3. The Seller informs that the use of fragments of works is allowed only within the limits set by law. It is not allowed to correct or alter or reassemble the works, as well as to use the Seller's work in other commercial activities.
Personal data and cookies1. The Seller is the administrator of the Client's personal data.2. The Client's personal data is processed for the purpose of handling orders, user account and possible defense, pursuit or determination of claims related to contracts concluded through the Store.
Out-of-court methods of dispute resolution and pursuit of claims by the Consumer1. The Seller agrees to submit any disputes arising in connection with the concluded agreements through mediation proceedings. Details will be determined by the parties to the conflict.2. The consumer has the opportunity to use out-of-court methods of handling complaints and pursuing claims. Among other things, the Consumer has the opportunity to:a. apply to the Permanent Consumer Arbitration Court with a request to settle the dispute arising from the concluded contract,b. to apply to the voivodeship inspector of the Trade Inspection Authority with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Client and the Seller, c. use the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection.d. For more detailed information on out-of-court ways of handling complaints and pursuing claims, the Consumer can look for on the http://polubowne.uokik.gov.pl.e website. The consumer can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and entrepreneurs seeking out-of-court settlement of a dispute concerning contractual obligations arising from an online sales contract or a contract for the provision of services.
Final provisions
1. The settlement of any disputes between the Store Owner and the Customer, who is a consumer within the meaning of Article 221 of the Civil Code, shall be submitted to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.2. Any disputes between the Store Owner and a Customer who is not a consumer within the meaning of Article 221 of the Civil Code shall be submitted to the court competent for the registered office of the Store Owner.3. In matters not regulated in these Terms and Conditions, the relevant provisions of Polish law shall apply.4. The Seller reserves the right to make changes to the Terms and Conditions. Agreements concluded before the amendment of the Terms and Conditions shall be subject to the Terms and Conditions in force on the date of conclusion of the agreement.